Refund Policy

Last updated: December 2025

We want you to be satisfied with your purchase of a WhoHasMyEmail scan. This page explains when we may offer a refund and how the process works.

1. One-time digital service

WhoHasMyEmail is a one-time digital service. Once you purchase a scan, we begin processing your Gmail inbox shortly afterwards to generate your reports.

Because the service starts quickly and produces digital reports, traditional “returns” are not possible.

2. When we may offer a refund

We may offer a refund in the following situations:

• Technical failure on our side – for example, if our system encounters an error that prevents the scan from being completed and we are unable to fix it within a reasonable time.
• Duplicate purchases – if you accidentally pay twice for the same scan without using it.
• Wrong amount charged – if, due to a technical error, you are charged an incorrect amount.

3. When refunds are not usually offered

In general, we do not provide refunds in cases such as:

• You change your mind after the scan has started or after reports have been delivered.
• You expected more or fewer accounts to be discovered than what was found.
• You did not read the description of the service before purchasing.
• You revoked Gmail access or altered your inbox during the scan in a way that prevented completion.

Please remember that we cannot guarantee a specific number of accounts will be found. Results depend on your own email usage and what is present in your inbox.

4. How to request a refund

If you believe you are entitled to a refund, please contact us as soon as possible using the Contact page on the website. Include:

• Your name
• The email address used for the scan
• Date of purchase
• Any relevant details or screenshots

We will review your request and respond within a reasonable time. If a refund is approved, it will be processed via the same payment method used for the original purchase, where possible.

5. Stripe and payment providers

Refunds are processed via Stripe or the payment provider used at checkout. The timing of when funds appear back in your account depends on your bank or card issuer and is outside our direct control.

6. Chargebacks

We encourage you to contact us first before initiating a chargeback with your bank or card issuer. In many cases, we can resolve issues directly and more quickly.

7. Changes to this policy

We may update this Refund Policy from time to time. The “Last updated” date at the top reflects the current version. Your continued use of the Service after changes are posted means you accept the updated policy.

This Refund Policy is intended to be clear and fair, but it is not legal advice. If you require legal certainty regarding your consumer rights, please consult applicable law in your country or seek legal advice.